Home Care Angels
Bournemouth: 01202 761789 Email: care@homecareangels.co.uk

Choosing a Home Care Provider

10th January 2018
Choosing a Home Care Provider

Choosing which company to employ to provide home care for a loved one or yourself is a very important decision and you will need to carry out some research.

There are some key points to clarify before employing anyone so that you know that you will always receive high-quality care from a provider you can trust.


Who will be providing Home Care

Always ask any provider of care at home if all their employees have DBS (Disclosure and Barring Service) checks. These were previously known as CRB checks and establish whether a person has any spent or unspent convictions. Also if they have received any cautions, reprimands or final warnings. Other relevant information held by the police should be disclosed and also a check that the person is not on the DBS barred list of people unsuitable for working with the client group. This applies to people employed in elderly care in England and Wales.

It is also important to find out the private care provider’s policy on ongoing supervision of their employees and training. If your relative requires specialist care, Dementia care for example, has the carer been trained in this and, if they have, is the training accredited?

Providers also have a duty to ensure that the people they employ are allowed to work in the UK legally and should provide suitable insurance in case of any problems arising. You should also be satisfied that the provider complies with the National Minimum Wage legislation.


How the Client's Care Plans are developed

Ask whether a home visit from a member of the management team is carried out before the service starts. It is important to have a documented care plan explaining exactly what care will be provided to the service user. To ensure that all the person’s relevant needs, wishes and abilities are well understood check that the provider includes the person receiving care at home as well as family members. People receiving dementia care are often able to express their wishes and preferences, it is important that the person is comfortable with the home care that is provided.


How the delivery of the Care is documented

The written care plan should be updated regularly and include details of tasks carried out by the carer. The care plan should always be accessible and can help family members be aware of any changes. For example, if the person receiving care requires dementia care and may be prone to forgetting recent events.


Will the same Carers deliver Care all the time

It is very important that the same carers visit the client regularly; as they are familiar with them they will be able to notice changes, even small ones, in the person’s condition and take action. This may involve changes to their care plan or referring them to their GP or other professional.

Particularly in Dementia care, someone who has anxiety can often become upset if a stranger suddenly appears in their home - they need the stability of seeing familiar faces.


Types of Elderly Care

Different providers can offer different types of care. If you feel that you or your loved one would benefit from having someone around all the time, you may wish to ask if they offer live-in care or simply just regular, daily visits.

Live-in care is a realistic and affordable alternative to moving into a care home and allows you or your loved one the added freedom that comes with staying in your own home. 


Emergency Procedures

Ask to see the policies for emergency situations. What cover is in place if the carer is unable to visit the client? Also check there is a 24-hour contact number for emergencies. Companies should also have a complaints procedure detailing how complaints are dealt with and the timescales.


Costs of Elderly Care at home

An important area to cover is the cost and whether you would be eligible for any assistance. The home care provider may require monthly or weekly scheduled payments or may offer different payment options/schedules. Finding a reliable provider of home care for yourself or a loved one can often enable someone who would otherwise have needed expensive residential care to remain in the comforts of their own home.



At Home Care Angels we provide quality live-in care and domiciliary care for anyone who needs a caregiver in Bournemouth, Poole, Weymouth and the surrounding areas.  We actively support and promote independent living by offering a range of flexible care options including day respite carecare respite supporthospital discharge supportnursing caredementia care and learning disabilities care.


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